# Customer Support

Source: https://www.gatewayfirst.com/support

## Customer Support
Our skilled award-winning customer support team provides white-gloved customer service every time. Whether you're a new customer getting started or a long-time client needing help on an account, you can trust that we are here to help you every step of the way.
### We're here for you, let's connect.
#### Mortgage Support
(877) 764-9319
customercare@gatewayloan.com
8:00 AM - 6:00 PM CST/CDT, M-F
#### Banking Support
(800) 329-3371
digitalsupport@gatewayfirst.com
8:00 AM - 5:00 PM CST/CDT, M-F
### Account Help
Find guidance and FAQs to questions about your current personal banking, commercial banking, or mortgage account.
### Security Support
Tips, tools, and links to help you keep your information and accounts secure and protected against fraud.
### Mortgage Servicing Transfers
Our Servicing and Customer Care teams are here to assist you and are working closely with your new mortgage servicer to ensure a smooth and seamless transition.
### Homeowner Support
#### Mortgagee Clause
Gateway Mortgage
ISAOA/ATIMA
P.O. Box 5013
Troy, MI 48007-5013
#### Property Insurance
Submit documents for property insurance, including hazard, wind, and flood. Enter **3079034** as a numerical code.
- [Natural Disaster Assistance](https://www.gatewayfirst.com/support/natural-disaster-assistance)
- [Financial Hardship Assistance](https://www.gatewayfirst.com/support/financial-hardship)
- [Appraisal Application](https://www.gatewayfirst.com/support/appraisal-application)
Published: 2026-08-19T13:57:57.830Z