# Account Help Source: https://www.gatewayfirst.com/support/account-help FAQs, forms, and guidance to help you understand and manage your personal, corporate or mortgage account with Gateway. ## Guidance, FAQs, and forms to help manage your accounts. ### Manage Your Bank Account #### Account Information Line [(800) 329-3371](tel:+8003293371) #### Routing Number 103112552 ### Personal Account Services: Ordering Checks ## Ordering Personal Checks Gateway offers options to easily order checks when you need them. You can request them online through our [Check Ordering Portal](https://orderpoint.deluxe.com/personal-checks/welcome.htm)with *Deluxe*, via your [Gateway Mobile Banking App](https://www.gatewayfirst.com/digital-tools), over the phone, or at your local [Banking Center](https://www.gatewayfirst.com/locations-atms?filter=Banking-Center&tab=location). Regardless, you can customize your checks with a variety of designs, update your info, and more! ### Online Banking Resources #### Personal Banking Video Tutorials #### Commercial Banking Video Tutorials #### Step-By-Step Guide for Commercial Banking #### Step-By-Step Guide for Personal Banking #### Authorized Third Party Form ### Manage Your Mortgage Account From application to closing and beyond, our digital mortgage tool makes it easy to manage your account and make payments. #### New User Enrollment Instructions #### Paperless Billing Enrollment Instructions #### Recurring Draft Enrollment Instructions ### Making Mortgage Payments - [Recurring Draft Enrollment Form](https://assets.ctfassets.net/67qif86ju9cg/6VMJOKG5Am9HFepcDdowX1/0e3990ab46d42e0aee464dc9f8a812d7/Revised_ACH_Enrollment_Form_21_-_22_v2.0_-_Date_Change.pdf) - [Fee Schedule](https://www.gatewayfirst.com/fee-schedule) - [Payment Options & FAQs](https://assets.ctfassets.net/67qif86ju9cg/Ync27POHle84a7iGobY99/14889fb6d29ff5a22b73698f17c87752/Payment_FAQs_3.7.2022.pdf) ### Understanding Escrow - [Mortgage Insurance Guide](https://assets.ctfassets.net/67qif86ju9cg/13cKCO4kSN3QhnnsWgkhf1/757d7413dc797ae3c3bf4b95033cf75a/Mortgage_Insurance_Matrix_FINAL_2.15.24.pdf) - [Property Tax Payment FAQ](https://assets.ctfassets.net/67qif86ju9cg/6rhGUA5eWvNkqpO9zfZQbq/561bcbb3dca2eff74bde70f58c5c2adb/Tax_FAQs_FINAL_2.3.21.pdf) - [Property Tax Guide](https://assets.ctfassets.net/67qif86ju9cg/eNWgPcv3AhNgwJ7sEDjpt/1f3bb46b37a28901c64e331d6c589be8/Property_Tax_Tri-Fold.pdf) - [Escrow Analysis FAQ](https://assets.ctfassets.net/67qif86ju9cg/1OMnXde0WRVxFnJcLm2HjU/a5026bd108a70cc1374559c11be2a2c4/Escrow_Analysis_FAQs_FINAL_4.15.21.pdf) - [Unclaimed Funds Guide](https://www.gatewayfirst.com/support/account-help/unclaimedfunds) ### Managing Your Insurance #### Mortgagee Clause **Consumer Real Estate 1st/2nd Mortgage Loans** Gateway Mortgage ISAOA/ATIMA P.O. Box 5013 Troy, MI 48007-5013 #### Mortgagee Clause **All Other Loans **Gateway First Bank ISAOA/ATIMA Attn: Bank Loan Operations P.O. Box 976 Jenks, OK 74037-3448 #### Property Insurance Submit documents for property insurance, including hazard, wind, and flood. Enter **3079034** as a numerical code. - [Non-Monitored Claim Packet (Under $40,000.00)](https://assets.ctfassets.net/67qif86ju9cg/6vzQWw0fjKwEXDzEzrot7v/a4a8549dbfb18e78dd5c5325df56c20f/Non-Monitored_Claim_Packet__Under__40_000.00_.pdf) - [Monitored Claim Packet (Over $40,000.00)](https://assets.ctfassets.net/67qif86ju9cg/11x9aaCQ7aotb43dQu6gAB/871d64043f7cd5536503298962b550d1/Non-Monitored_Claim_Packet__Over__40_000.00_.pdf) - [Insurance Change Process](https://assets.ctfassets.net/67qif86ju9cg/2gOBzcMvMskJjE3iTxI7Gv/92cd606a6b107ef2ac4e78289cf50371/Insurance_Change_Process__2_.pdf) - [Insurance FAQ](https://assets.ctfassets.net/67qif86ju9cg/bDqbU2Fe7j0893tM1m1Sp/e6510a3149ae8701f3c89dcd2ee38676/Insurance_FAQs_6.4.21.pdf) - [Mortgage Insurance FAQ](https://assets.ctfassets.net/67qif86ju9cg/30c2HYlYVk0kIRz3vnpYmu/cb8df65d3e349fa7f6044aac3d5d8dc6/Mortgage_Insurance_FAQs_FINAL_2.3.21.pdf) - [Loss Draft & Insurance Claims FAQ](https://www.gatewayfirst.com/support/account-help/loss-draft-and-insurance-claims-faq) ### Managing Your Mortgage - [Successor in Interest FAQ](https://assets.ctfassets.net/67qif86ju9cg/5ujEUFAYbcrZDS8VLmy9Rk/29d4a54f80a7afb468c26a3b7dbc03a0/GM_WEBSITE_Successor_in_Interest_FAQs_241010.pdf) - [Successor in Interest Application](https://assets.ctfassets.net/67qif86ju9cg/2GMI2HUTA2XuqsUa0QtFSD/fa1b56b4a0f55fb75bb184d2e6d0d8dc/GM_WEBSITE_Successor_in_Interest_Application_241010__8_.pdf) - [Authorized Third Party Form](https://assets.ctfassets.net/67qif86ju9cg/22054OxD0A6W810r1icjs7/d4cc108d86fc4ae7f66554705d108f5e/Letter_of_Authorization__8_.pdf) - [General Mortgage FAQ](https://assets.ctfassets.net/67qif86ju9cg/2DGzD2pq8MXF1PJvbYam1o/e15860e3998b0e312db88e4968b2895f/General_Info_Misc_Questions_FINAL_2.3.21.pdf) - [Changes to Your Loan Servicing](https://www.gatewayfirst.com/support/transfer) - [Loan Recast (Re-Amortization) FAQ](https://www.gatewayfirst.com/loan-recast-re-amortization-faq) ### Paying Off Your Mortgage - [How to Read a Payoff Statement](https://assets.ctfassets.net/67qif86ju9cg/6DN5iaWUgrcWPsC8uwqMFD/325ebf43e6e8e0c463b3d82e2c9a1781/How_To_Read_A_Payoff_Statement_FINAL_2.3.21.pdf) - [Payoff FAQs](https://assets.ctfassets.net/67qif86ju9cg/6031N6FxvxW20Zf4Srp9ff/be7e91418734a81d2f0a2043fe7062ad/Payoff_FAQs_FINAL_5.3.23.pdf) ### Understanding End-of-Year Taxes - [End-of-Year 1098 FAQ](https://assets.ctfassets.net/67qif86ju9cg/1wAciP5kZOImTNczqVzp64/10e39e04c3e93bbf10d4e4274b92063f/End_of_Year_1098_FAQ_FINAL_2.3.21.pdf) ### Natural Disaster and Financial Hardship Support - [Guide to Natural Disaster Assistance](https://www.gatewayfirst.com/support/natural-disaster-assistance) - [Financial Assistance](https://www.gatewayfirst.com/support/financial-hardship) ### Need support from our team? ## Need support from our team? Published: 2026-08-06T18:52:09.195Z