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6.20.2017 / Gateway Awards

Gateway Mortgage Group Earns Top Award for Customer Service Levels

JENKS, Okla., June 20, 2017 – Gateway Mortgage Group, founded by Kevin Stitt, was recently recognized as a Call Center of Excellence by BenchmarkPortal. The Call Center of Excellence award is one of the most prestigious recognitions within the customer service and support industry. Recipients of the certification must be operating well above industry average levels in over 41 key performance areas. The certification serves as an independent audit while providing a standard for customer satisfaction levels across a wide range of industries and insights for further advancements.

“Gateway is excited to receive this prestigious certification from BenchmarkPortal,” said Kevin Stitt, CEO of Gateway Mortgage Group. “Customer satisfaction leads the way at Gateway and servicing our customers’ mortgage loans is an essential piece of our business,” he added.

In addition to its accolade from BenchmarkPortal, Gateway has received several other recent awards that also promote the company’s culture of growth, family, and purpose: “Inc. 5000” by Inc. Magazine, “Top 100 Mortgage Companies” by Mortgage Executive Magazine, “Top Workplaces” by both National Mortgage Professional Magazine and The Oklahoman.

“The BenchmarkPortal Call Center of Excellence award reminds our team members that the steps we have taken to elevate the customer experience are working,” said Adam Barker, vice president of Loan Servicing. “As our sales channels continue to expand, it’s crucial that we not only maintain our current service levels but continue to seek additional enhancements that deliver exceptional customer service well after the loan closes.”

Gateway is licensed in 38 states and now operates more than 145 Mortgage Centers across the country. The company’s annual loan volume is expected to exceed $6 billion in 2017, and its loan servicing portfolio will eclipse $16 billion.

About BenchmarkPortal

Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications.

About Gateway First Bank 

Gateway First Bank is a leading financial institution that provides banking and mortgage services for consumers and commercial customers. Headquartered in Jenks, Oklahoma, Gateway is a $1.9 billion asset sized bank with a strong mortgage operation.  Gateway is one of the largest banking and mortgage operations in the United States with six bank branches in Oklahoma, over 160 mortgage centers in 42 states, and almost 1,600 employees.  Learn more at Member FDIC, Equal Housing Lender (NMLS 7233)

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