Financial Hardship Assistance
We’re here for you.
At Gateway Mortgage, we put people first. Our customers are important to us, and we are focused on providing the services and solutions you need when difficult circumstances impact your ability to pay your mortgage. Simply put, we are here to help.
We understand every situation is unique, and it’s important to us that you have the resources you need to get started.
If you’ve been affected by a natural disaster:
Visit our Natural Disaster Assistance Page
Fill out the Disaster Relief Contact Form
If you’ve experienced a hardship (including unemployment, illness, divorce, or death):
Visit our Borrower Assistance Portal
Click “Get Started” to register
Important: You may have previously created an account on our Customer Account Portal to handle routine account activity, such as making your monthly payment. Please note that the Borrower Assistance Portal is a separate tool that utilizes advanced technology to help customers in financial distress. Everything related to your hardship is handled within this portal, while your standard options will remain in your Customer Account Portal.
If you’re unsure where to begin or have questions, you can visit the FAQs section below or call our Customer Solutions Team at 1-855-331-2474 from 8:00 AM to 5:00 PM CST.